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Q How do I start the ordering process for fiberglass products?
A Customers can submit a request form through our official website or contact their dedicated business consultant. We provide a full-process digital ordering service, from solution design and product selection recommendations to contract signing, supporting online signing and real-time progress tracking, ensuring 24/7 response to customer needs.
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Q What are the transportation methods and delivery times?
A We offer multimodal transportation solutions including land, sea, and air freight. Standard products are shipped within 3-7 business days, while customized products are manufactured within 15-45 days depending on the complexity of the specifications. We use shock-resistant packaging and GPS tracking throughout the transportation process to ensure safe and timely delivery.
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Q Do you provide on-site installation and commissioning services?
A We have a professional installation team that provides full-process services from foundation construction to equipment commissioning. We support both remote video guidance and on-site support to ensure product installation accuracy and operational performance meet standards, and we provide operational training and emergency drills.
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Q How is the production cycle for customized products determined?
A The production cycle is determined based on a comprehensive assessment of product specifications, material requirements, and production process complexity. Regular customized products are completed within 15-30 days, while large on-site storage tanks or special process equipment require 30-45 days. Production progress can be tracked in real-time through our dedicated system, ensuring transparency and control.
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Q How do you ensure product safety during transportation?
A We use military-grade shock-resistant packaging materials, adding buffer layers and fixing brackets to critical parts. Transportation vehicles are equipped with constant temperature and humidity systems and anti-vibration devices. We provide full transportation insurance and our professional logistics team plans routes and anticipates risks to ensure zero-damage delivery.
